Privacy, Cancellations & Payments

Privacy

Physio on Bayside is committed to maintaining the confidentiality of your personal health information. It is policy of this Practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised Practitioners. Information may be disclosed to other organisations where required by law or if necessary contact details may be disclosed for debt recovery purposes. 

We have a more comprehensive Privacy Act that you are welcome to read upon request. Please ask our Reception Staff.

Cancellations

We understand that unplanned issues can occur and you may need to cancel an appointment. If so, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance. 

Our therapists want to be available for your needs and the needs of others. When a patient does not show up for an appointment, another patient loses an opportunity to be seen. 

Cancellation with less than 24 hours’ notice or failure to attend an appointment will incur a cancellation fee of $35 unless the condition of the cancellation is an emergency. 

Payments

As a medical practice, our goal is to provide you with the best possible medical care. As a small business, we strive to be patient friendly and cost effective. This payment policy represents our effort in this area. If you have any questions, please ask.

Payment is required on the day of treatment.

In the event of a third-party insurance claim or Medicare plan payment being rejected, the patient will be responsible for payment of the treatment cost/s.